At senseofright.com, we want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with the product you received, you may request a return or refund according to the policy below.
Return Period
senseofright.com will gladly accept returns for eligible merchandise that is postmarked within 30 days from the date printed on your receipt or order confirmation.
Before returning any merchandise, please carefully review the return instructions and ensure that all return requirements are met.
Steps for Returning Merchandise
To return an item, please follow the steps below:
Complete the Return & Exchange Form with the required information.
Include the completed form inside the return package.
Ship the merchandise back to the designated return address provided by our customer support team.
Return and Exchange Form
Order Date:
Invoice Number:
Sold-To Information
Name:
Address:
City:
State:
Zip Code:
Phone Number:
Return Request
Please select the appropriate option:
A. Return merchandise
B. Exchange merchandise
Once your return request is received and approved, you will receive further instructions regarding the return process.
Return Conditions
To be eligible for a return or exchange, items must meet the following conditions:
The return request must be made within 30 days of purchase.
The item must be unused and in the same condition as when it was received.
The item should be returned with original packaging and tags if applicable.
Proof of purchase, such as an invoice or order number, must be included.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Refund Policy
If you believe the product you purchased does not meet your expectations, you may request a refund in accordance with the conditions outlined below.
Situations Where a Full Refund May Be Issued
You may qualify for a full refund in the following situations:
The product received is completely non-functional or defective.
The product has not been delivered within 30 business days after the order date.
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to your original method of payment.
Please note that it may take 3–5 business days for the refund to be processed after approval. Depending on your bank or credit card provider, additional time may be required for the funds to appear in your account.
Shipping Costs
Customers are responsible for the shipping costs associated with returning items.
Please note the following:
Shipping fees are non-refundable.
If a refund is approved, the cost of return shipping may be deducted from the refund amount where applicable.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team for assistance.
We will be happy to help resolve any issues and ensure the best possible shopping experience for our customers.